Nick Hodder
June 2026
June 2026
Why Replacing Your IT Helpdesk With an Automated Portal Is a Brilliant Idea (If You Hate Your Staff)
By Nick Hodder | |
Replacing a functional human-staffed IT helpdesk with an automated ticketing…
Why Instituting a Comprehensive Digital Workplace Transformation Without Consulting a Single Frontline Worker Is One of the Most Expensive Mistakes in Modern Business
By Nick Hodder | |
Instituting a comprehensive digital workplace transformation without consulting a single…
Why Organisations Keep Using Their Own Terrible Software (And How to Stop)
By Nick Hodder | |
Mandating the use of a clunky internally developed software tool…
Launching an artificial intelligence algorithm to predict customer churn while completely ignoring the ongoing exodus of senior engineering talent due to toxic management
By Nick Hodder | |
The Algorithm That Sees Everything Except the Building It's Standing…
Lifting and shifting a monolithic thirty-year-old application into the public cloud without refactoring the code
By Nick Hodder | |
The Cloud Is Not a Skip A consultancy has told…
Automating a deeply flawed manual expense reporting process without standardizing the approval rules first
By Nick Hodder | |
You Didn't Automate Your Expense Process. You Gave Your Chaos…
Successfully scaling organizational chaos at the speed of light by digitizing broken analog workflows
By Nick Hodder | |
You Haven't Fixed Anything. You've Just Given the Mess a…
Forcing floor staff to use a fragmented tablet interface that logs out every three minutes
By Nick Hodder | |
The Three-Minute Confession: Your Technology Is Telling You Something About…
Implementing biometric security gates for a corporate campus that still requires staff to print and manually sign their daily timesheets
By Nick Hodder | |
The Iris Scanner and the Biro The organisation has spent…
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