Nick Hodder
7 July 2026
7 July 2026
Requiring Customers to Navigate a Seven-Level IVR Menu Just to Find Out Your Store Hours Is Not a Customer Service Strategy. It’s a Confession.
By Nick Hodder | |
If a customer has to press seven options on an…
Your AI Can Predict Customer Churn. It Cannot Predict the Day Your Engineering Team Quietly Stops Caring.
By Nick Hodder | |
If your organisation is deploying a machine learning algorithm to…
Lifting and Shifting a Monolithic Thirty-Year-Old Application Into the Public Cloud: What Actually Happens
By Nick Hodder | |
Lifting and shifting a monolithic thirty-year-old application into the public…
How Monthly Infrastructure Costs End Up Eating Your Entire Annual IT Budget (And What To Do About It)
By Nick Hodder | |
Monthly infrastructure costs consuming your entire annual IT budget is…
Banning Design Software and Replacing It With Something Worse: A Masterclass in How Not to Do IT Governance
By Nick Hodder | |
Issuing strict bans on popular design software while providing a…
Triggering a Massive Wave of Shadow IT Usage Across the Creative Department (And What It’s Actually Telling You)
By Nick Hodder | |
The short answer: shadow IT in creative teams is a…
The Two-Hour Standing Daily Sprint Meeting That’s Just an Aggressive Status Report (And What to Do About It)
By Nick Hodder | |
If your daily stand-up has turned into a two-hour inquisition…
The Two-Hour Standing Daily Sprint Meeting That’s Just an Aggressive Status Report (And What to Do About It)
By Nick Hodder | |
If your daily stand-up has turned into a two-hour inquisition…
Why Measuring Software Rollout Success by Licences Purchased Is Like Counting Gym Memberships and Calling Everyone Fit
By Nick Hodder | |
Setting KPIs for a software rollout based entirely on the…
Why Enterprise AI Projects Fail (And How to Actually Rescue Them)
By Nick Hodder | |
Why Enterprise AI Projects Fail (And How to Actually Rescue…
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